Do I Have To Do Anything Before The Home Cleaning Professional Arrives?

Do I Have To Do Anything Before The Home Cleaning Professional Arrives?

In order for the home cleaning professionals to do their job, we ask that you pick up clothing, toys and other household items. The home cleaning professional will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.

Why Should I Choose You Over Other Services Offered?

We do not hire employees; employees come and go. We only use home cleaning professional entrepreneurs who are committed to the cleaning industry and to the complete satisfaction of cleaning your home the right way. It’s our long-term job and livelihood. So when you hire our home cleaning professionals to clean, those who do the work for you, receive the reward for their efforts. Over 85% of what you pay for your service goes directly into the pockets of cleaning professionals who cleaned your home or office. The balance goes into the benefits you receive and organization you expect. When you hire many of the larger cleaning companies, your home cleaning professionals receive less than 50% of what you actually paid for their services. By bringing professional home cleaning entrepreneurs together gives us the advantage of offering you the security and benefits you would expect to find in much larger companies only at a much more competitive rate. There are many more advantages to cleaning with a greener cleaner company. For example, we purify your indoor air as we clean your home.

What If My Cleaning Is Scheduled On A Holiday?

We will contact you to reschedule your appointment.

What If I Need To Reschedule An Appointment?

Please call our office at least 48 hours in advance.

What Can I Expect To Pay For A Total Home Cleaning?

The price can vary depending on the size and need but an average home cleaning takes two home cleaning professionals approximately two hours to complete at a total cost of just over $100. Take a minute to fill in our online home estimate with your particular details to get a price to clean your home.

How Should I Pay For The Service?

We require the payment be made during our visit, before or at the completion of the cleaning. If you are not going to be at home, please leave a check made payable to Spotless Maid on the kitchen counter along with any additional information you want us to know. We also accept cash or you can use your Visa or Mastercard if you provide us with your personal details ahead of our scheduled visit.

Who Can I Expect To See To Clean My Home?

Our teams normally consist of two home cleaning professionals. One normally is focused on the dry areas (dusting, cleaning dry areas, vacuuming, sweeping, etc) while the second works on wet (bathrooms, kitchens, floors, etc.) If you are doing cleaning with us on a regular basis, you can expect to see this team. If one of your regular home cleaning professionals is sick or unavailable, a professional substitute will accompany your other regular home cleaning professional to complete your cleaning on schedule. If it is an unusually large job, we may send more additional cleaners, but this is seldom ever required.

Do You Send The Same Person Every Time My Home Is Cleaned?

We try to, but that doesn’t always work out. All of our home cleaning professionals are bonded and insured and provide the same level of consistency that you have come to expect from us, so you will receive the same quality service no matter who the home cleaning professional is. However, if for whatever reason you would like to make a change, please do not hesitate to ask and we will accommodate you.

Do We Have To Sign A Contract?

No, there are no complicated contracts. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our home cleaning professionals are paid for each home they clean – a cancellation without enough notice to reschedule another appointment directly affects their remuneration, and we could have rebooked them.

What Time Will The Cleaning Professional Be At My Home?

Our normal hours of operation Monday through Friday are from 8:30 a.m. to 5:00 p.m., excluding official holidays. If you require us outside these times, it can be arranged by contacting us.

Do You Carry Insurance For Damage?

Yes we do carry full liability insurance coverage. While every effort is made to use great care in your home, sometimes accidents do happen. Our home cleaning professionals are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as quickly as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. We limit our loss to the replacement value, repair cost, or $1,000, whichever is less.

Do You Provide The Cleaning Supplies Or Do We?

As we are an eco-friendly cleaning company, we provide all the cleaning supplies and equipment to thoroughly clean your premises. For hygienic purposes, we use a different set of unused clean cloths and vacuum bags at each premise. If you have a central vacuum that you desire to see us use, we will be glad to accommodate that. Or if you have a good Hepa filter vacuum you want us to use, we can also accommodate that. However, it is very important to note that we do not use chemicals unless absolutely necessary, which is seldom required as we find our eco cleaning supplies get the job done better than chemicals and the job stays cleaner longer. You can view a complete listing of the products we use on our website.

How Do You Get Into My House If I’m Not At Home?

Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. If we are unable to gain access to your house for a regularly scheduled cleaning, we must charge you a flat fee of $25 to compensate the cleaning professional’s loss of time and driving expenses incurred.

Do You Check The Backgrounds Of Your Home Cleaning Professionals?

Yes we do, in fact we will not even consider the recruitment of any new home cleaning professional unless they have a minimum of 2 verifiable references and a stable previous work history. Our entire home cleaning professionals are bonded and have no felony convictions. We also do random drug testing if deemed necessary.

Why Does The First Time Cleaning Cost More?

It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven’t been cleaned in quite a while. We only charge extra if extra time is required.

What Form Of Quality Control Do You Provide?

Every time we clean your home, our home cleaning professional is going to leave you a form called a Scoreboard. We would like you to check the items listed on the form to rate your home cleaning performance. Please return the Scoreboard to our office or you can submit your Scoreboard online on our web site Our home cleaning professionals want your feedback, as our desire is to ensure your home is cleaned to your complete satisfaction on every visit.

Do you offer Gift Certificates?

We offer gift certificates on our website. Click the link on our home page and you will be directed to our page that offers gift certificates and other special discounts. Check out our Refer A Friend program and earn a free cleaning for your home.

What About My Pets?

We love animals, but sometimes they don’t love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.

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